This year’s Retention Convention focuses on the world of tech and its place on the gym floor. Technology experts from around the world are flying in to speak, including global tech expert, Bryan O’Rourke and President of the non-profit Fitness Industry Technology Council.

Retention Guru, Dr Paul. Bedford, organiser of the annual event, will talk about how we integrate human and digital contact into the customer experience. He said: “We explored technology at the 2016 Retention Convention and in that time things have moved on rapidly. In line with this, customer expectations are changing too and while accepting a treadmill can’t be retro fitted with an echo dot, they do expect the infrastructure of their gym to be more frictionless and more focussed on them. Our speakers at this year’s event will advise operators on exactly how they can do that.”

ClubWise are delighted to be sponsoring the event. ClubWise provides a fully integrated club management solution that combines a range of products that integrate to Manage, Attract, Engage and Retain Members. Our mission that drives our product development is to focus on providing solutions that assist our customers to be successful and developing technology designed to improve member retention is a big part of that mission. We have been working closely with Dr Paul Bedford over the last 12 months to tap into his expertise around the subject, so being part of this event to help showcase how our latest technology can help clubs succeed in these areas, alongside Dr Paul Bedford, was a natural decision for us.

ClubWise will be participating in the Dean Hodgkins’ interview sessions, which will focus on our integrated approach to providing technology to support health club operators, which include the FitSense member app and ClubWise Mobile. We are excited to share our latest technology with the Retention Convention delegates and showcase how our technology has improved our customers businesses.

The Retention Convention 2018 will take place in Birmingham on Thursday 26 April.

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